Summary: Stating is simply, there are two types of people, the personality disorder and the neurotic. The neurotic says “it’s my fault.” The personality disorder says “it’s your fault.” One takes responsibility for their behavior and the other doesn’t. The neurotic will take responsibility for a problem and can try to fix it. The personality disorder will unconsciously or consciously blame others for their predicaments and wish the world would stop screwing them. In business, the neurotic will work with you, admit mistakes and may try to fix problems. The personality disorder will blame others in their organization for their misfortunes and can hold grudges. Either type make good allies of salespeople. In reality, we are all an unequal combination of the two.